What is a customer health score?

A customer health score is a numerical indicator (typically 0-100) that represents how likely a customer is to continue using your product. It's calculated based on usage patterns, engagement levels, feature adoption, and other signals that predict retention or churn.

How does FirstDistro calculate health scores?

FirstDistro analyzes customer activity patterns including login frequency, feature usage, engagement depth, and trend changes over time. The AI identifies patterns that correlate with healthy, engaged customers versus those showing signs of churn risk.

How quickly can I see health scores after setup?

You'll see initial health scores within minutes of installing the SDK. As more data is collected, the scores become more accurate and predictive over the first few days.

What alerts will I receive from FirstDistro?

You'll receive alerts when: a customer's health score drops significantly, a customer shows no activity for an extended period, usage patterns indicate potential churn risk, or a previously healthy customer starts declining.

Is FirstDistro a Gainsight alternative?

Yes, FirstDistro is a simpler, more affordable alternative to Gainsight for SMB and mid-market SaaS companies. While Gainsight is designed for enterprise with complex implementations, FirstDistro focuses on core health scoring and churn prevention with self-serve setup in under 30 minutes.

Does FirstDistro offer a free trial?

Yes. FirstDistro offers a free trial so teams can connect their product data, review health signals, and explore grounded account workflows before committing. You can install the npm SDK (npm install @firstdistro/sdk) or use the MCP server for Claude, Cursor, or Windsurf.

Introducing Ask FirstDistro: grounded answers for your customer portfolio

Customer success teams should not have to click through dashboards just to answer simple questions like:

Which accounts need attention today?
Why is this account at risk?
What changed this week?

That is the problem Ask FirstDistro is built to solve.

Ask FirstDistro lets you ask your customer data a question and get a grounded answer. It is a read-first assistant inside FirstDistro that helps you understand account risk, portfolio health, and what changed recently without forcing you to stitch the story together across multiple views.

Want the product-page version? See Ask FirstDistro, the grounded AI agent for customer success teams.

Why customer success teams need answers, not more dashboards

Most customer success tools are still built around hunting for context. You open the dashboard, scan health scores, jump into an account, review activity, look for alerts, and only then start forming a point of view.

That workflow breaks down when:

one CSM owns dozens or hundreds of accounts
warning signs are spread across health, activity, alerts, and outreach
you need a fast answer before a review, escalation, or customer call

The question is usually simple. The work to get the answer is not.

Ask FirstDistro changes that. Instead of making you navigate to find the story, it helps the story come to you.

What Ask FirstDistro does

Ask FirstDistro is an in-app assistant for customer success teams. It helps you understand:

which accounts need attention
why a customer looks healthy, at risk, or unclear
what changed recently across a portfolio or account
who to contact first for a specific account, using grounded account and product data
what the platform can confirm from current data

The goal is to help you understand what is happening faster, with grounded answers from your actual workspace, and in supported cases hand you off into the next step.

“Ask FirstDistro gives grounded answers from your actual account and portfolio data.”

“It is a read-first assistant, not a generic chatbot.”

Questions you can ask today

Here are a few examples of the kinds of questions Ask FirstDistro can answer right now:

Which accounts need attention today?
Why is this account at risk?
What changed this week?
Tell me about Acme Corp
Summarize portfolio health
Who should I email about this account?
Who can I get in touch with at GrowthCo Industries?

At the portfolio level, FirstDistro already helps teams surface urgent accounts and active alerts. Ask FirstDistro builds on that same underlying account intelligence so you can ask for the answer instead of manually piecing it together.

Ask FirstDistroBeta

Ask about your portfolio...

At the account level, the assistant gives a concise explanation instead of a schema dump. It leads with the takeaway, then supports it with the most relevant evidence.

Ask FirstDistro can now also help with a practical next question: who to contact for a specific account. When the data supports it, it can recommend a grounded contact and hand you off into a draft email, making the path from answer to next step much shorter.

Why the answers are grounded

The best AI experience in customer success is not the one that sounds smartest. It is the one you can trust.

Ask FirstDistro is grounded in the same underlying customer data and risk logic already powering your workspace. That includes:

current account risk assessments
portfolio-level health summaries
priority and alert context
limited historical snapshots when current data is incomplete

This matters because a generic chatbot can always produce an answer. A grounded assistant should only produce an answer it can support.

That is why Ask FirstDistro is designed to:

explain what it can confirm from your account and portfolio data
avoid pretending a stale signal is a current one
acknowledge when the data is incomplete instead of bluffing

What happens when account data is incomplete

Real customer data is messy. Some accounts have rich, recent activity. Others may exist in your workspace but not have enough recent signal for a full current assessment.

Ask FirstDistro does not treat those cases as the same thing.

If an account has a current grounded assessment, it can give a fuller answer. If an account exists but does not have enough recent data, it falls back to a limited historical snapshot and makes that limitation explicit. That means you still get useful context without fake confidence.

This is one of the design choices we care about most. A trustworthy assistant should be comfortable saying:

here is what I can confirm
here is what looks historical
here is what I cannot reliably tell you yet

What’s next

We are continuing to improve the quality of grounded answers, deepen account context, and create richer handoffs into the rest of the product.

Over time, Ask FirstDistro should help customer success teams move even faster from:

question
to explanation
to grounded next step

That is the direction we are building toward. We started with grounded answers because trust matters first, and now we are extending that foundation into smarter, more useful action.

Try Ask FirstDistro

If you already use FirstDistro, Ask FirstDistro is now available in your dashboard.

If you are evaluating FirstDistro, the easiest way to understand the product is to see how quickly it helps you answer real customer-health questions.

Frequently Asked Questions

What is Ask FirstDistro?

Ask FirstDistro is an in-app, read-first assistant that helps customer success teams ask questions about account risk and portfolio health and get grounded answers from their actual FirstDistro data.

How is Ask FirstDistro different from a generic AI chatbot?

Ask FirstDistro is grounded in your account and portfolio data. It explains what is happening using real customer insights and, when data is incomplete, it says so instead of guessing.

What kinds of questions can I ask?

You can ask questions like which accounts need attention today, why an account is at risk, what changed this week, how a specific account looks, or who to contact for a specific account.

What happens if an account does not have enough recent data?

Ask FirstDistro falls back to a limited historical snapshot when possible and clearly labels that the answer is based on older or incomplete data rather than presenting it as a current risk summary.

Does Ask FirstDistro take actions automatically?

Ask FirstDistro is designed to stay grounded in your actual account and portfolio data. In supported cases, it can recommend a contact and hand you off into a draft email, and over time it will support richer next-step actions across the product.