Your AI teammate for customer retention.
Health scores, journey tracking, and automated outreach — for every account, not just the top 20.
Free for up to 50 accounts. No credit card required.
Good morning, Sarah.
3 accounts need attention. $108K ARR at risk.
Accounts
Avg Health
At-Risk
Revenue at Risk
Priority Queue
Synthwave AI
Score dropped 15 pts
CloudOps Inc
No activity 12 days
Nextera
Stuck on onboarding
Outreach Active
Sarah Chen · Synthwave AI
Champion re-engagement
First email opened. Waiting 2 days before follow-up.
Good morning, Sarah.
3 accounts need attention. $108K ARR at risk.
Accounts
Avg Health
At-Risk
Revenue at Risk
Priority Queue
Synthwave AI
Score dropped 15 pts
CloudOps Inc
No activity 12 days
Nextera
Stuck on onboarding
Outreach Active
Sarah Chen · Synthwave AI
Champion re-engagement
First email opened. Waiting 2 days before follow-up.
AttioSee everything about an account in one view.
Health score, risk factors, recommended contacts, activity timeline, and CRM data — unified in one screen. No more toggling between tabs or piecing together spreadsheets.
Synthwave AI
synthwave.ai · SaaS · 24 users
42
CriticalRisk Factors
Activity down 60%
No logins in 8 days
Champion gone silent
Recommended Contact
Sarah Chen
VP Product · sarah@synthwave.ai
Team Onboarding
Last 7 days
Started
143
Active (3+ events)
112
Completed
81
Stuck
31
Stuck Right Now
3 accountsSynthwave AI
3d 2h
Nextera
2d 8h
CloudOps
2d 1h
Know exactly where customers get stuck.
Define custom journeys — onboarding, activation, adoption — and get alerted the moment customers stall. Detect behavioral decay before it becomes churn.
Scores powered by real usage + CRM signals.
Four behavioral signals — activity, engagement, milestones, and recency — scored via the Signal Stack. Add CRM intelligence for scores that actually predict retention.
The Signal Stack
How health scores are calculated
Activity
40%
Engagement
30%
Milestones
20%
Recency
10%
+ CRM Intelligence
Multi-step sequences that save accounts
When a customer starts drifting, your AI teammate runs a thoughtful proactive retention sequence—emails, waits, condition checks—automatically. You see every step. Take over anytime.
- Progress tracking — see exactly which step each account is on
- Full transparency — timeline shows every email, wait, and outcome
- Pause, resume, take over — you're always in control
- Goal celebration — know instantly when outreach succeeds
"Finally, automation I can trust. I see everything it does."
First email opened. Waiting 2 days before follow-up to avoid over-messaging.
Customer replied after step 2. Health improved +12 pts.
How it works
Connect
Install the npm SDK, connect your CRM, or add the MCP server for Claude and Cursor.
Scores populate
Health scores appear within minutes. No configuration needed — the Signal Stack scores every account automatically.
Outreach runs
AI-drafted sequences engage at-risk accounts on autopilot. You see every step and can take over anytime.
Connect via SDK, CRM, or MCP — manage customer health from Claude, Cursor, or your own codebase.
Ready to catch churn before it happens?
Free
No credit card required
For B2B SaaS exploring customer health
Best for: Early-stage, evaluating churn prevention
- 50 customer accounts
- Health scores for every account
- AI-drafted outreach (view only)
- CRM sync (HubSpot, Attio)
- API keys & SDK access
- 2 team members
Growth
Billed monthly
For B2B SaaS with 200–500 customers
Best for: PLG companies, bootstrapped SaaS, lean CS teams
- 150 customer accounts/month
- Health scores for every account
- Alerts when customers go quiet
- AI-drafted outreach to at-risk accounts
- Emails sent from your domain
- Prioritized recommendations
- 365-day data retention
Scale
Billed monthly
For B2B SaaS with 500–2,000+ customers
Best for: High-volume PLG, scaling CS operations, long-tail automation
- 500 customer accounts/month
- Health scores for every account
- Alerts when customers go quiet
- AI-drafted outreach to at-risk accounts
- Emails sent from your domain
- Prioritized recommendations
- 365-day data retention
Start free · No credit card required. Upgrade anytime.
Setup in 10 minutes · One saved account pays for a year