Cin7's small CS team couldn't keep up with 8,500 customers. Here's how they achieved 60% quarter-over-quarter churn reduction with automated health monitoring.
HackerRank's CS team was caught off guard by cancellations from 3,000+ customers. Here's how they built an early warning system and cut at-risk churn in half.
Six weeks after a new CEO took over, IntellaTriage lost a major client they thought was healthy. Here's how they transformed their customer success approach and cut churn by 75%.
Real-world case studies from IntellaTriage, Teamwork, HackerRank, and Cin7 reveal how manual tracking and reactive customer success lead to unexpected churn—and what you can do to prevent it.
Teamwork's manual spreadsheet tracking led to surprise churn that stalled growth. Here's how automated health scoring and real-time visibility turned things around.
